5405 Wilkinson Rd. Langley WA 98260
To reach Alina: 703-909-5469
To reach Craig: 360-661-6877
There are two sections to the following information:
- About your personal data – the type of data that is collected or used, including when, how and why
- Your rights – all the ways that you can control what happens with your data
About your personal data
When you make an inquiry regarding private sessions, mentoring, coaching or for taking any of the trainings we offer:
The name and contact details you give and the content of your message(s) are retained for any one of three reasons:
- By your consent
- As part of a ‘contract’ (only while we communicate)
- For legitimate future business interests and interactions – for good business practice I/We keep tabs on who has made contact before, the types of questions asked etc.
When you make an online or mailed or in person purchase for a product or service (i.e. private sessions, in-person or online workshop registration, an ongoing course membership or subscription.
This is a contract for services. Your contact details are dealt with as above (consent, contract, legitimate reasons) – also these: your purchase history and the payment details (i.e. sent to us from Paypal) are retained for seven years for legal and accounting IRS reasons.
Other data sources:
Incoming data is also received from our website hosts including Dreamhost, Aweber for newsletter subscribers, Paypal for payment processing, Trepstar for DVD fulfillment services.
Sharing your data
Your privacy is important and I/We do not sell your data nor share it except by your consent or under the law.
Right to be informed
You have the right to be informed about the collection and use of your personal data.
I/We must provide you with information including: our purposes for processing your personal data, retention periods for that personal data, and who it will be shared with. This ‘privacy information’ is provided above.
I/We must provide you with privacy information at the time I/We collect your personal data from you, in other words it has to be available to you before you fill in a form or hand over your data such as your email address and will be easily available on our websites.
If I/We obtain your personal data from other sources, e.g. by referral or from the payment service provider your selected, I/We must provide you with privacy information within a reasonable period of obtaining the data and no later than one month.
There are a few circumstances when I/We do not need to provide people with privacy information, such as if an individual already has the information or if it would involve a disproportionate effort to provide it.
The information I/We provide to people must be concise, transparent, intelligible, easily accessible, and it must use clear and plain language. Therefore if there is anything you do not understand, please get in touch.
Right of access
You have the right to access your personal data and supplementary information. This allows you to be aware of and verify the lawfulness of the processing.
You are entitled to confirmation that your data is being processed, access to your personal data, and other supplementary information as provided in this privacy notice.
Right to rectification
You have the right to have the data your personal data corrected if it is incorrect, or completed if it is incomplete.
Right to erasure
You may request, verbally or in writing, to have your data erased. This is also commonly known as ‘the right to be forgotten’. This right only takes effect when:
- Your personal data is no longer necessary for the purpose for which it was originally collected or processed,
- You withdraw your consent when the sole legal basis to hold this information is your consent,
- There is a legitimate interest in processing this data, which does not override your request
- Processing/analysing of the personal data was for direct marketing purposes and this is the use you object to
- Your personal data was processed unlawfully without a proper legal basis
- There is a legal obligation to comply with your request; or
- If the personal data was processed to offer information society services to a child.
Right to restrict processing
You have the right to request the restriction or suppression of your personal data. In other words you want to stop the data being used but keep it on file.
In this case your personal data cannot be used and can only be stored unless:
- you give your consent;
- it is for the establishment, exercise or defence of legal claims;
- it is for the protection of the rights of another person (natural or legal); or
- it is for reasons of important public interest.
Right to data portability
This allows you to obtain and reuse your personal data for your own purposes across different services. It allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability. Doing this is meant to enable you to take advantage of applications and services that can use this data to find you a better deal or help you understand your spending habits. In general this rule exists for data held by big service providers, such as your call history or insurance or gas bill history. The right also only applies to information you have provided.
Right to object
Individuals have the right to object to:
- processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
- direct marketing (including profiling); and
- processing for purposes of scientific/historical research and statistics.
Your objection must be made on grounds relating to your particular situation.
Once you object your data can no longer be processed, unless
- there are demonstrably compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual; or
- the processing is for the establishment, exercise or defence of legal claims.
You may complain directly to I/We using the contact details above. You may of course also exercise your right to legal action.
You can claim a right verbally or in writing.
A response should come without delay and at least within one month of receipt. The time limit is calculated from the day after you make the request (whether the day after is a working day or not) until the corresponding calendar date in the next month.
I/We aim to respond within 28 days.
When you request access to your data, a copy must be provided free of charge. However, you can be charged a ‘reasonable fee’ when a request is:
- manifestly unfounded or excessive, particularly if it is repetitive, unless that’s because I failed to respond; or
- for further copies of the same information (that’s previously been provided).